PixelOkay Help Center
Find practical answers about browser-based workspaces, file privacy, AI downloads, drafts, exports and troubleshooting. The Help Center applies across PixelOkay; tool-specific instructions still take precedence.
Local-first by design: PixelOkay currently has no file-processing upload backend or cloud project sync, and no advertisements are displayed. Some optional network features and asset downloads still require Internet access.
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Getting started
What is PixelOkay?
PixelOkay offers focused browser utilities and longer editing or creative workspaces for images, PDFs, video, audio, documents, design, development, data and more.
Do I need an account or subscription?
The current platform does not require a PixelOkay cloud project account, and tools are currently free to access. Individual tool requirements and available features are shown on their pages.
Which browser should I use?
A recent desktop version of Chrome, Edge or another supported modern browser is generally a good starting point. WebGPU, WebAssembly, codecs, microphone or camera access may differ. Consult the specific tool page.
Can I open a downloaded tool page directly using file://?
Some tools need a secure HTTP(S) context, correct relative paths, modules or Workers and will not work correctly from file://. Use the deployed https://pixelokay.com route or a proper local development server. This is separate from uploading files for processing.
Privacy, data and storage
Are the files I select uploaded to PixelOkay?
PixelOkay does not currently operate a server to receive local files for processing or a cloud project-sync backend. Normal file-editing workflows process selections in your browser. Features that intentionally call third-party endpoints are a separate case; read their tool-specific notices.
Does my browser still contact servers?
Yes, to load the website and optional libraries, fonts, AI models and other assets. API-test and public-link-import features may also contact an endpoint or import service when activated. Network requests are not the same as automatically uploading your local documents.
Does PixelOkay show advertisements?
No. PixelOkay currently does not display ads. If advertising is introduced later, the Privacy Policy and any required choices will be updated.
Where are projects and autosave drafts stored?
When supported, they may be kept in your browser’s local storage, IndexedDB or related storage. For example, some document, spreadsheet and presentation editors offer local recovery drafts when autosave is enabled. They are not cloud-synced by that feature.
How do I remove saved data?
Use the relevant workspace’s clear or delete function where present. Browser site-data controls can also remove caches and saved drafts for pixelokay.com, but may erase other workspaces’ recovery files, settings and downloaded models. Export and back up first.
AI tools and model downloads
Do AI tools send files to an AI API?
The PixelOkay on-device AI tools are designed to run their AI processing in your browser without a paid inference API. Model weights may download from an external host, and specific URL-import or network tools may still contact external services. Review the exact tool notices.
Why must I download a model?
On-device AI needs model files on your device. Downloads can be large and may be cached for reuse. Where a download is needed, the tool should request explicit permission rather than silently downloading a model at entry.
Why is AI slow or stuck?
AI performance depends on model size, free RAM, GPU/WebGPU support and browser storage quota. Try a smaller model, close memory-heavy tabs, or use the non-AI workflow when available. A slow first inference does not necessarily mean the page is frozen.
Is there a way to delete all AI model caches?
Some AI tools provide a cache-inspection and Delete All option. This can remove compatible cached models used by other PixelOkay tools on the same origin. Save projects first; deleting model caches may require downloading the models again.
Can I still work without AI?
For tools that offer a non-AI workflow, core editing and export should remain usable without loading a model. Some specialized AI-only tasks may not have an equivalent non-AI result; check the tool page.
Projects, exports and recovery
Why does the export look different from the preview?
Browser media and document export depends on supported codecs, fonts, layouts, frame timing and other factors. Inspect the exported file in a separate player or viewer and confirm its length, content and audio tracks where applicable.
What if a large video or PDF fails?
Check available RAM, device storage and supported browser codecs. Retry with a smaller sample or lower output settings if the tool offers them. Save intermediate work and close unnecessary tabs.
Can PixelOkay recover a deleted project?
There is no PixelOkay cloud backup for local projects. If browser storage has been cleared and you have no project export or other copy, recovery may not be possible.
Why did my model or draft disappear?
Browsers can clear or evict site data, and private mode or storage-cleanup actions may remove caches. Do not treat browser storage as a long-term archive.
Browser permissions and security notices
Why does a recorder request camera, microphone or screen access?
Those features require browser permission to capture data on your device. You can deny access, stop sharing, or change permissions in browser site settings. Recording features should describe what they capture and export.
Why am I being shown a website integrity or developer-tools warning?
PixelOkay may use client-side integrity or debugging-abuse checks. Browser extensions, window layouts or legitimate developer workflows can trigger false positives. Use the official HTTPS site, refresh once, and report a persistent warning to support. No warning should imply that merely opening DevTools is unlawful.
Why does PixelOkay send me to /help?
Some guarded workflows may route repeated warning cases to the Help Center after a warning. This should not automatically delete projects or block users from reading the policy pages. If it happens unexpectedly, please report the browser, page URL and warning text.
Support and reporting
How can I report a problem?
Email support@pixelokay.com with the tool name, URL, browser/OS, exact error and steps to reproduce. Do not include passwords, confidential files or private conversation text.
Where are the legal policies?
See the Privacy Policy, Terms of Service and Disclaimer linked at the bottom of this page. Tool-specific limitations are described on each workspace page.
Need more help?
Visit Contact or email support@pixelokay.com. Include the tool URL, browser, steps to reproduce and error message. Do not send passwords, private files or API keys.
For AI cache deletion or browser site-data cleanup, export your important projects first. Some actions cannot be undone.